FAQ
Frequently asked questions
Everything clients ask before and after opening a Kings Capital account.
Where do I see my balance, profit and open trades?
Inside MetaTrader 5. Once your account is created we deliver your MT5 login, password and server in the client portal. The portal itself does not show trading data.
How long does account opening take?
Most applications are reviewed within 1 to 2 business days after we receive your ID. You then receive your MT5 login details, check the account, and pay. Your portal shows each step of the process.
What documents do I need?
A clear photo or scan of your National ID or Passport (JPG, PNG or PDF, up to 8 MB).
How do I pay for my package?
You pay only after your MT5 account has been created and you have logged in to check it. Then pay by mobile money (Halopesa, Mixx by Yas or Airtel Money) directly in your portal: a USSD prompt appears on your phone, you enter your PIN and the payment is verified automatically. Bank transfer with a receipt upload is available as an alternative.
Can I add more money later?
Yes. Use "Deposit More" in your portal, pay by mobile money, and once the payment is verified we add the funds to your MT5 account.
How do withdrawals work?
Submit a withdrawal request in your portal with your registered payment details. Choose "Withdraw profit" to keep your capital trading, or "Withdraw total capital" to receive everything and close the account. Our team reviews, approves and processes it, and you can track the status at every stage.
Is my MT5 password stored safely?
Yes. MT5 passwords are encrypted with AES-256-GCM using a key that is never stored in the database. You must re-enter your Kings Capital password to reveal it, and each view is logged.
Which packages need an agreement?
Premium and Fully Managed accounts include a formal agreement which you review and sign electronically in your portal.
Can I lose money?
Yes. Trading is risky and profits are never guaranteed. Please read the Risk Disclosure.